SHIPPING & RETURNS

 

SHIPPING & RETURNS

DOMESTIC SHIPPING 

WE OFFER COMPLIMENTARY SHIPPING FOR ALL ORDERS WITHIN THE U.S..

YOUR PACKAGE WILL BE DELIVERED WITHIN 3 TO 5 BUSINESS DAYS.

UPS EXPRESS/NEXT DAY DELIVERY - $20
YOUR ORDER MUST REACH US BY 12:00 PM EST AND NEXT DAY DELIVERY MUST BE SELECTED IN CHECK-OUT. THE SHIPMENT WILL NORMALLY BE DELIVERED WITHIN 1-2 BUSINESS DAYS.  

COMPLIMENTARY EXPRESS SHIPPING IS AVAILABLE ON ORDERS OVER $500.  

INTERNATIONAL SHIPPING 

WE OFFER $20 FLAT RATE SHIPPING FOR ALL INTERNATIONAL ORDERS AND COMPLIMENTARY SHIPPING FOR ORDERS ABOVE $500.

YOUR PACKAGE WILL BE DELIVERED BY DHL WITHIN 3 TO 5 BUSINESS DAYS.

ONCE WE HAVE SHIPPED YOUR ORDER, WE WILL SEND YOU AN EMAIL WITH SHIPPING DETAILS AND A TRACKING NUMBER. FOLLOW THE LINK IN THE EMAIL TO CHECK THE ESTIMATED ARRIVAL OF YOUR ORDER.

YOU, OR AN AUTHORIZED PERSON, MUST SIGN FOR YOUR ORDER UPON ARRIVAL. THIS ENSURES YOUR PURCHASES ARE SAFELY DELIVERED TO YOU. IF YOU ARE UNAVAILABLE WHEN YOUR PACKAGE ARRIVES, FEDEX OR UPS WILL LEAVE A RE-DELIVERY SLIP.

WE CANNOT SHIP TO POST OFFICE BOXES, APO/FPO ADDRESSES, FREIGHT FORWARDERS, HOTEL OR MOTEL ADDRESS.

DOMESTIC RETURNS

WITHIN FOURTEEN (14) CALENDAR DAYS FROM THE DELIVERY DATE. YOU MAY RETURN ANY PRODUCT ORDERED ON THE WILLIAMLEI.COM WEBSITE FOR FULL REFUND OR EXCHANGE.

RETURNED PRODUCTS MUST BE IN THEIR ORIGINAL CONDITION, UNUSED, UNWASHED, UNALTERED, AND IN THE SAME CONDITION IN WHICH IT WAS RECEIVED WITH ALL TAGS ATTACHED, AND IN THE ORIGINAL PACKAGING AND PLASTIC WRAP (INCLUDING, IF POSSIBLE, THE ORIGINAL DELIVERY BOX). THE ORIGINAL INVOICE MUST BE PROVIDED WITH ANY RETURN.

INTERNATIONAL RETURNS

PLEASE E-MAIL WILLIAM@WILLIAMLEI.COM WITH YOUR ORDER NUMBER FOR INSTRUCTION.

 

WHEN A PRODUCT IS FOR FINAL SALE AND REFUND/EXCHANGE IS NOT ACEEPTED, IT WILL BE MENTIONED DURING THE CHECKOUT PROCESS.

TO RETURN/EXCHANGE A PRODUCT, PLEASE FILL IN THE RETURN SLIP AND ENCLOSE IT IN THE PACKAGE. PLEASE USE THE RETURN LABEL ENCLOSED WITH THE ORIGINAL PACKAGE.

FOR ASSISTANCE, PLEASE E-MAIL US AT WILLIAM@WILLIAMLEI.COM .

FOR MORE INFORMATION, PLEASE SEE TERMS OF SERVICE.