CLIENT SERVICE

PRODUCTS

1. Where are your garments manufactured?

90% of our garments are made within European Union. Our designer has personally visited each manufacturing partners to ensure they hold the highest quality standard and workers' environment.

2. How about the fabrics?

Our fabrics are weaved in the most premium and luxurious mills in Italy and United Kingdom. Before each garment is being put into production, we make multiple samples with different fabrics to ensure they are the best fit for the style. Fabric selection is always our priority as they are essentially a second skin to our customers.

3. How does your garments fit?

We consider our fit as "tailored fit". They are neither too slim nor boxy but just enough to provide to our customer a strong and remarkable silhouette. Your body shape will be enhanced by our fit, as well as our design element. 

 

SHIPPING & RETURNS

1. What is your rate for domestic shipping within the United States?

We offer complimentary 3-5 days shipping for all orders within the United States. Complimentary 2 days shipping is available for order above $500.

2. Do you ship internationally?

We do. There is a flat rate of $20 shipping cost via DHL. Complimentary shipping will be offered for orders above $500.

3. What is your return policy?

We offer a 14 days return policy for any unused and undamaged item with tags attached in the original package. Please contact service@williamlei.com for instruction.

For more information, please visit our SHIPPING & RETURNS page.